Q: What’s your exchange/return policy?
A: We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, exchanges/returns must be initiated within 30 days of the purchase date listed on the front of this receipt.
All clearance items purchased on A2Depot.com are final sales and cannot be exchanged or returned.
Please save the invoice you received with your package. It’s your receipt in case you need to exchange/return your item(s)!
All packaged Halloween costumes purchased on A2Depot.com are final sale and cannot be exchanged or returned.
Merchandise cannot be returned if washed or worn.
Merchandise must be in new, resellable condition with all its original packaging intact.
Allow 2-4 weeks for processing exchanges/returns.
You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. A2Depot is not responsible for lost or damaged packages.
Q: If I return merchandise, how long will it take to receive my credit?
A: We'll process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card in 1 to 7 business days, depending on your financial institution’s policy regarding credits. If you paid for your purchase with an A2Depot gift card, a new gift card will be sent to you in the amount of the merchandise returned. You will not be reimbursed for your original or return postage.
Repackage your purchase, making sure to include your proof of purchase, along with your order number, name, address and telephone number.
Mail your package back to:
A2Depot Return Center
11811 Meadowgate Pl
Lakewood Ranch, FL 34211
Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.